Congratulations on purchasing a new bike from Kinetik Cycles!
Here you will find useful information about what’s included with your purchase and how to keep up with maintenance so your bike runs smoothly all the time!
Bike Registration: Our bicycle brands offer anywhere from 3 years - Lifetime warranty on frames. But you have to register them on their websites. Please register your bike within 30 days from purchase date in order to have the warranty valid and make the process fast and efficient. At bottom of page you will find the links to our brands.
15% off on parts/accessories: You will receive 15% off MSRP on parts* and accessories for 45 days from the date of purchase. *There are some exceptions (wheel sets, suspensions, car racks, etc)
First Tune-up: This should be done after about the first 10-15 hours of riding. This service will be free of charge the first time. New bikes have a wear-in period and everything should be checked, torqued and adjusted. You will need to leave your bike with us for at least a day or two so we can thoroughly inspect everything. Please email us to make an appointment.
1 year Goodwill Service: This service is comprised of the Essential Tune-ups for 1 year from the purchase date to the original owner. Should a bike need any service/parts beyond what the Essential Tune offers; this will be at cost to the customer. In the case that a more comprehensive service package is requested/required the value of the Essential tune will be discounted from the price.
Service Appointment: Please click here to request an appointment. Keep in mind that March to October is the busiest time of the year.
Kids Bike Trade-in Program: When you buy a kids' bike from us, you can bring it back within three years and get up to 50% of what you paid depending on the condition in shop credit towards next size bike.
Need more information?
Here are more useful information to keep your bike running smoothly!
Care and Maintenance tips:
A clean bike is a happy bike! Bikes have lots of moving parts; chains, gears, bearings, and pivots, and it is very important to keep these areas clean and well lubricated. Dirt, mud, road grit and grim can all collect on these moving parts causing excess friction, premature wear and even failure. Giving your bike a quick clean will go a long way in keeping your ride in good working order for a long time. A good tip is to wash your bike like you would wash your dog ;) Keep the water pressure low, use a mild cleaner, soft brush and a quick dry and everyone will be happy!
Bolt Checks: While we ensure that every bolt on every bike we sell are torqued to spec, the vibrations of road riding or the rough trails on the mountain can potentially cause the bolts on your bike to loosen over time. It is always a good idea to perform a quick bolt check from time to time on your essential parts. Some key areas to check are your stem (steer tube, and face plate), levers, pivot bolts, and axels. No need to over tighten if they are still snug, just make sure they haven’t come loose.
Areas of Wear: A quality bike is designed to last, however there are some parts on your bike that will wear over time.
Brake pads will wear down with normal use and will need to be changed. For disk brakes it is typically when there are less than 1mm of material left and rim brakes will often have a wear indicator line.
Chains will also wear out (stretch) and need to be replaced. A worn-out chain will very quickly wear out the rest the drivetrain components such as the chainring, cassette, and pully wheels. It is very important to check your chain and replace it before its to late, resulting in a potentially costly service bill down the road.
Cable Tension will need to be adjusted from time to time as the housing compresses. Cables will also develop friction in the housing over time causing slow and sloppy shifting, when this resistance becomes too great, the cables will need to be replaced.
Tubeless Tire Pressures: The benefits of going tubeless on your mountain and gravel bikes are endless, however even the best set ups tend to lose a bit of pressure over time. Low tire pressure is the number one cause of pinch flats and rim damage, even a few PSI too low can be the difference between riding away clean and causing major damage to your wheels. It is always recommended to check your tire pressure before every ride when running tubeless. And a good idea to top up your sealant every 3-6 months.
Cross-chaining: When you are in your big front chainring and the biggest cog on your back cassette, or in your small chainring and your smallest cog is called cross-chaining. This stretches your chain diagonally to its limits often breaking under the load, thus it is best to avoid and find alternative gear ratio.
Suspension Overhauls: Manufactures recommend suspension to be overhauled every 50 and 100hrs of use (not necessarily hours on the bike but hours of working the suspension). 50hr service consist of replacing oil in lowers and dust seals if needed. 100hr service consists of 50hr service plus damper rebuild. Think of it as an oil change on a car; if left too long it will damage the internals and stanchions which will end up costing 4-5 times as much.
Dropper Post Care: Just like suspension needs overhaul, droppers will eventually need a rebuild however not as often as suspension. Also, it is not recommended to lift the bike up by the saddle when dropper is compressed.
Pivot Overhauls: On average, every pivot bearing/bushing on a full suspension bike will need to be replaced at least once in 1-2 years. A lot of factors contribute to this but often, riding on wet/muddy days, pressure washing will cause the pivots to wear out faster.
If you have any other questions or are looking for some more information on how to keep your bike running smoothly, please do not hesitate to send us an email, or stop on by and we can help you out as best as we can!